FAQ

Frequently Asked Questions

Are your fragrances authentic?

Yes — every fragrance we sell is 100% authentic and brand-name. We source directly from authorized distributors to ensure you receive only genuine products.

How long does shipping take?

Standard shipping typically takes 5–8 business days. Expedited shipping (2–4 business days) is also available at checkout. Orders are processed within 1–2 business days.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please visit our Return Policy page for full details.

Why are your prices lower than department stores?

We work with trusted wholesale distributors and keep our overhead low as an online-only retailer. This allows us to pass significant savings on to our customers — without compromising on authenticity.

Do you offer samples or decants?

Not at this time — we currently offer full-size bottles only. We're exploring sample options for the future, so stay tuned!

How can I contact you?

You can reach us anytime at support@drydown.io or through our Contact page. We typically respond within 24 hours.